News for 'Customer Service'

New labour codes drag HCLTech Q3 profit to Rs 4,076 crore

New labour codes drag HCLTech Q3 profit to Rs 4,076 crore

Rediff.com12 Jan 2026

IT services firm HCLTech on Monday reported a 11.2 per cent decline in consolidated net profit to Rs 4,076 crore in the October-December quarter of FY26.

India's free trade agreements decoded

India's free trade agreements decoded

Rediff.com22 Dec 2025

India on Monday announced closure of negotiations for a free trade agreement signed with New Zealand, its 18th deal so far as the country aims to boost bilateral trade and investments. The India-New Zealand FTA is expected to be signed in the next three months and it is likely to come into force next year.

NPCI sets up unit to scale up digital infra beyond payments

NPCI sets up unit to scale up digital infra beyond payments

Rediff.com5 Jan 2026

Moving beyond digital payments, the National Payments Corporation of India (NPCI), the operator of Unified Payments Interface, is planning to add more muscle to the country's digital infrastructure by setting up a fourth subsidiary, NPCI Tech Solutions Ltd (NTSL).

Forced to Buy Home Loan Insurance? Know Your Rights

Forced to Buy Home Loan Insurance? Know Your Rights

Rediff.com4 Feb 2026

Ask rediffGURU Naveenn Kummar your insurance mutual fund and personal finance-related questions.

Maruti Suzuki plans to localise EV components in next few years

Maruti Suzuki plans to localise EV components in next few years

Rediff.com15 Dec 2025

Maruti Suzuki India plans to localise battery production and other critical components over the next few years as part of strengthening the overall EV ecosystem in the country. The company, which plans to launch its first electric vehicle - e VITARA in the domestic market next year, is looking to instill confidence in the buyers as it looks to strengthen the overall EV ecosystem.

Why Banks Are Speaking Local Languages

Why Banks Are Speaking Local Languages

Rediff.com4 Aug 2025

State-owned banks are prioritising local language skills in their hiring to improve customer service and reduce language barriers.

How India Is Rewriting Its FTA Playbook

How India Is Rewriting Its FTA Playbook

Rediff.com28 Jan 2026

India has been on an FTA-signing spree of late. Since 2021, it has signed eight trade agreements, three of which -- with the UK, Oman and New Zealand -- were finalised in 2025 alone.

Where Hiring Will Take Place In 2026

Where Hiring Will Take Place In 2026

Rediff.com19 Jan 2026

'Headcount expansion is more likely in revenue-linked and product-critical teams than in broad based hiring.'

Cheated, misled, and financially wronged by IndiGo's refund

Cheated, misled, and financially wronged by IndiGo's refund

Rediff.com10 Dec 2025

'IndiGo abruptly cancelled our Kolkata-Purnea flight citing bad weather, despite clear conditions and another airline operating the same route, causing severe inconvenience.'

Commission structure in life insurance sector may change

Commission structure in life insurance sector may change

Rediff.com8 Jan 2026

The committee formed under the Life Insurance Council to review the commission structure in the life insurance sector has recommended capping distributor commissions or deferring them to ease acquisition costs. The recommendations will be sent to the insurance regulator -- Insurance Regulatory and Development Authority of India (Irdai).

Bajaj Chetak Takes the Slow Road To Global Reach

Bajaj Chetak Takes the Slow Road To Global Reach

Rediff.com15 Jan 2026

Bajaj Auto is planning a slow, calibrated push to take the Chetak, its electric scooter, to more than 100 countries on the strength of its distributor network and market-specific localisation rather than an aggressive global rollout, reports Sohini Das.

At $4.4 bn, Shriram Fin to get India's largest financial-sector FDI

At $4.4 bn, Shriram Fin to get India's largest financial-sector FDI

Rediff.com20 Dec 2025

Leading non-banking financial company (NBFC) Shriram Finance on Friday said Japan-based MUFG Bank would invest Rs 39,618 crore, or $4.4 billion, to acquire a 20 per cent stake on a fully diluted basis through a preferential issue of equity shares.

Now, Take a Swadeshi Ride with Bharat Taxi

Now, Take a Swadeshi Ride with Bharat Taxi

Rediff.com3 Dec 2025

The Bharat Taxi platform is already positioning itself as the world's largest driver-owned mobility network, with more than 51,000 drivers across cars, autos, and bikes registered in New Delhi and Saurashtra, Gujarat.

Lessons To Learn From The Tatas

Lessons To Learn From The Tatas

Rediff.com30 Jan 2026

Usually, in the western view, corporate success is attributed to efficiency, organisational structure, and scale. R Gopalakrishnan and Harish Bhat argue that philosophy, culture, and the transmission of values are more important for sustaining growth and profitability of an enterprise over a period of time.

Budget 2026: Next 5 Reforms Needed To Boost Growth

Budget 2026: Next 5 Reforms Needed To Boost Growth

Rediff.com28 Jan 2026

Sustaining 8 per cent-plus growth rates is necessary if we are to reach high-income status by 2047, points out Amitabh Kant.

Agencies flag 'crypto hawala' pipeline funding terror in J-K

Agencies flag 'crypto hawala' pipeline funding terror in J-K

Rediff.com18 Jan 2026

Mirroring the traditional hawala system, where money is sent through non-banking channels, this digital version uses the anonymity of unregulated cryptocurrency to erase the financial trail and inject cash into the domestic economy.

India-US Deal Shields Farmers

India-US Deal Shields Farmers

Rediff.com4 Feb 2026

New Delhi will substantially reduce tariffs on industrial and agricultural goods while continuing to protect sensitive sectors. Tariffs on some agricultural products that are not traditionally considered sensitive will be brought down to zero, while in the case of relatively sensitive items, duties will be reduced in a graded manner and quotas will be imposed.

Bharat vrooms ahead of India in car sales growth

Bharat vrooms ahead of India in car sales growth

Rediff.com7 Jan 2026

Rural India outpaced urban centres in passenger vehicle sales in 2025, recording a growth of 12 per cent compared with 8 per cent in cities.

Microsoft Restores Services To Nayara

Microsoft Restores Services To Nayara

Rediff.com31 Jul 2025

Microsoft Corp has restored all services -- including email access -- to Russian oil giant Rosneft-backed Nayara Energy, just before a scheduled hearing in the Delhi high court over the service suspension.

Top realtors bet on plotted development

Top realtors bet on plotted development

Rediff.com22 Dec 2025

India's leading real estate developers are accelerating their push into plotted development, a segment once dominated by unorganised players but now reshaped by branded offerings, faster cash flows and evolving buyer preferences. This strategic shift is visible across markets such as Bengaluru, Chennai, Hyderabad, Gurugram, peripheries of the Mumbai Metropolitan Region (MMR) and even Tier-II cities.

Revealed: How US ensured Jaishankar's security during shutdown

Revealed: How US ensured Jaishankar's security during shutdown

Rediff.com9 Jan 2026

The US Department of State highlighted a mission-defining challenge during External Affairs Minister S Jaishankar's visit in November amid the US government shutdown, detailing the security measures taken to ensure his protection.

Op Sindoor forced Pak to carry out hurried...: CDS

Op Sindoor forced Pak to carry out hurried...: CDS

Rediff.com10 Jan 2026

Operation Sindoor compelled Pakistan to undertake constitutional amendments, which is an acknowledgement that things did not go well for the neighbouring nation, Chief of Defence Staff General Anil Chauhan has said.

Profit-Focused Startups Power India's Strong IPO Revival

Profit-Focused Startups Power India's Strong IPO Revival

Rediff.com16 Jan 2026

Eighteen new-age technology firms went public during the year, a near triple increase from the five firms that debuted in 2023 and 38 per cent more than 2024's tally of 13.

GST rate cuts spur credit growth in banking sector in Q3 FY26

GST rate cuts spur credit growth in banking sector in Q3 FY26

Rediff.com7 Jan 2026

Banking sector has witnessed healthy growth in advances in the third quarter of financial year 2026 (Q3FY26) against the same period last year, as the full impact of goods and service tax (GST) rate cuts drove growth. Most of the lenders saw their credit growth outpace the deposit growth in the quarter.

India's Housing Finance Sector Hits Home Run

India's Housing Finance Sector Hits Home Run

Rediff.com29 Oct 2025

India's housing finance sector is riding a wave of post-pandemic revival, driven by policy support, digital innovation, and growing demand from younger homebuyers in emerging cities.

IT Firms Brace For DPDP With Minimal Disruption

IT Firms Brace For DPDP With Minimal Disruption

Rediff.com26 Nov 2025

'The impact will be minimal and it will only increase compliance cost on consent, data flows, localisation timelines, internal audits, data mapping, and new tooling.'

How mobile app Haptik can redefine customer services

How mobile app Haptik can redefine customer services

Rediff.com10 Nov 2014

The app, named after the German word 'Haptik' that means the same as 'haptic' in English, is available both on the iOS and Android platforms.

RBI imposes Rs 91 lakh penalty on HDFC Bank

RBI imposes Rs 91 lakh penalty on HDFC Bank

Rediff.com28 Nov 2025

A penalty of Rs 91 lakh has been imposed on HDFC Bank for violating certain provisions of the Banking Regulation Act, the Reserve Bank said on Friday. The penalty has been imposed on the private sector lender for deficiencies in statutory and regulatory compliance, including those related to Know Your Customer (KYC).

Fraud Bleeds Insurers Of Rs 10,000 Crore A Year

Fraud Bleeds Insurers Of Rs 10,000 Crore A Year

Rediff.com1 Dec 2025

These losses increase insurance premiums for customers and reduce insurer margins on the other.

Mercedes-Benz, BMW eyeing India's luxe realty sector

Mercedes-Benz, BMW eyeing India's luxe realty sector

Rediff.com9 Jan 2026

According to multiple sources close to the development, Mercedes-Benz is already in talks with multiple developers in Gurugram for a luxury branded residence project.

Focus on the underserved to deepen financial inclusion: RBI Guv to fintechs

Focus on the underserved to deepen financial inclusion: RBI Guv to fintechs

Rediff.com8 Oct 2025

Reserve Bank Governor Sanjay Malhotra on Wednesday exhorted the fledgling fintech ecosystem to focus on the underserved sections of the society to deepen financial inclusion. Speaking at the annual Global Fintech Fest in Mumbai, Malhotra accepted that serving the "privileged" will be a lucrative business, but urged the smaller companies to focus on the underserved.

State Bank of India readies plan to ease KYC process

State Bank of India readies plan to ease KYC process

Rediff.com5 Nov 2025

State Bank of India has embarked on a drive to cut the Know Your Customer (KYC) process to a single one across its branches, a top official said on Tuesday.

Top Government Exams In 2026

Top Government Exams In 2026

Rediff.com8 Dec 2025

rediffGURU Nayagam PP, founder of EduJob360, breaks down the top government competitive exams aspirants can target in 2026, along with their eligibility criteria, important dates, syllabus essentials and preparation strategies.

America's customer service champions

America's customer service champions

Rediff.com14 Mar 2007

BusinessWeek's first-ever ranking of 25 client-pleasing brands included JetBlue, until it got stuck on the runway.

Lower Costs Ahead for Electric Truck Buyers

Lower Costs Ahead for Electric Truck Buyers

Rediff.com19 Nov 2025

Blue Energy Motors, a Mumbai-based outfit, is set to disrupt the market for two million heavy-duty trucks running on diesel and petrol in the case of routes under 500 km by transforming them into electric.

Will The Economy Face A Bumpy Road Ahead?

Will The Economy Face A Bumpy Road Ahead?

Rediff.com6 Jan 2026

Real GDP growth surprised on the upside in 2025, but weaker nominal growth, trade uncertainty, and soft demand signal a bumpier road ahead.

Manappuram, Muthoot zoom up to 82% in 2025; what's driving gold financiers?

Manappuram, Muthoot zoom up to 82% in 2025; what's driving gold financiers?

Rediff.com25 Dec 2025

Shares of gold finance companies Muthoot Finance and Manappuram Finance hit their respective all-time highs, gaining on the BSE during Wednesday on expectation of healthy earnings. In comparison, the benchmark BSE Sensex was down 0.14 per cent, closing at 85,408.

Fino 1st payments bank to get RBI nod to turn SFB

Fino 1st payments bank to get RBI nod to turn SFB

Rediff.com6 Dec 2025

Fino Payments Bank (Fino) has become the first such entity to get an in-principle approval from the Reserve Bank of India (RBI) to transition into a small finance bank (SFB).

SC refuses urgent hearing on IndiGo crisis, says govt has taken steps

SC refuses urgent hearing on IndiGo crisis, says govt has taken steps

Rediff.com8 Dec 2025

The Supreme Court declined to expedite a hearing regarding the widespread IndiGo flight cancellations, acknowledging the government's intervention in the matter.

What Amazon Can Learn From Meesho

What Amazon Can Learn From Meesho

Rediff.com19 Dec 2025

'The Indian consumer is moving so quickly and they have so many options.'